Terms and Conditions of Use

In these Terms and Conditions, unless the context otherwise requires:

3.1 General Eligibility

To use the LetRyde platform, you must:

• Be at least 18 (eighteen) years of age or the age of majority in your jurisdiction, whichever is higher.
• Possess the legal capacity to enter into binding contracts under applicable law.
• Not be barred from using the platform under any applicable law or LetRyde policy.
• Provide accurate, truthful, and complete registration information.
• Not have had a LetRyde account previously suspended or terminated for violations.

3.2 Driver and Delivery Partner Eligibility

• Possess a valid, unexpired driver's licence issued by the relevant Nigerian authority (FRSC or State authority).
• Own or have lawful possession of a registered, roadworthy vehicle that meets LetRyde's vehicle quality standards.
• Hold all applicable vehicle permits, LASDRI cards (where applicable), road worthiness certificates, and third-party motor insurance.
• Pass LetRyde's background verification, guarantor verification, and onboarding checks.
• Maintain valid vehicle insurance covering passengers and third-party liability at all times.
• Comply with all regulations issued by the relevant State Transport Authority, FRSC, and Vehicle Inspection Office (VIO).
• Be at least 21 years old for motorcycles and tricycles, and 23 years old for commercial vehicles above 3 tonnes.
• Provide at least one (1) verifiable guarantor of reputable standing during the onboarding process.

4.1 User Identity Verification

LetRyde may require all Users to undergo identity verification at registration or at any point during platform use:

• National Identification Number (NIN) — mandatory for all registered Users.
• Bank Verification Number (BVN) — required for Users activating the LetRyde Wallet or payment features.
• Driver's Licence — required for all Drivers; must be valid and issued by FRSC or a recognised State authority.
• International Passport — accepted as supplementary identity for non-citizen Users.
• Voter's Card — accepted as an alternative identity document where applicable.
• Phone Number OTP Verification — mandatory for all Users at account registration.

4.2 Driver Background Screening

• Criminal Background Check — verification through the Nigeria Police Force records and third-party screening partners.
• Vehicle Inspection — physical or photographic inspection for roadworthiness, cleanliness, and compliance with LetRyde standards.
• Guarantor Verification — at least one guarantor must be verified by LetRyde's onboarding team prior to Driver activation.
• Facial Recognition Verification — real-time selfie match against submitted government-issued ID to prevent impersonation.
• Address Verification — physical or digital confirmation of the Driver's residential address.
• Licence and Insurance Document Check — authentication of all submitted documents with issuing authorities where possible.

4.3 Ongoing Verification & Suspicious Accounts

LetRyde reserves the right to conduct repeat or periodic verification of any User's identity at any time. LetRyde may suspend, restrict, or permanently deactivate any account that raises concerns regarding authenticity, impersonation, document forgery, or fraudulent registration without prior notice. Affected Users may appeal by contacting support@letryde.com with supporting documentation.

5.1 Account Creation

Users may register using a valid phone number, email address, or third-party authentication (Google, Apple ID, or Facebook) where available. One individual may not create multiple accounts. Corporate accounts may be created under separate terms available from LetRyde's enterprise team.

5.2 Account Responsibility & Verification

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. Notify LetRyde at support@letryde.com immediately if you suspect any unauthorised use. LetRyde may require NIN, BVN, or selfie verification to confirm identity. Accounts may not be shared or transferred.

LetRyde provides a technology platform that may include the following services, subject to availability:

7.1 Booking Process

Riders may request a Trip by entering their pickup location and destination within the app. LetRyde will display an estimated fare and available vehicle types. Upon requesting, the system will match the Rider with an available Driver. Acceptance by a Driver creates a service agreement between the Rider and the Driver.

7.2 Surge Pricing

During periods of high demand (e.g. peak hours, public holidays, adverse weather, fuel scarcity, major events), LetRyde may apply surge pricing multipliers. Riders will be notified of the surge multiplier before confirming a booking. Acceptance of a surge-priced booking constitutes agreement to pay the surged fare.

7.3 Waiting Time & Route Deviation

Drivers are expected to wait up to 5 (five) minutes from their arrival at the pickup point before marking a no-show. Drivers must follow the route recommended by LetRyde's navigation system unless the Rider requests a change. Unauthorised route deviations that result in additional charges may be disputed through in-app support within 24 hours of trip completion.

7.4 Delivery Services

For deliveries, the Sender is responsible for accurate package description, lawful contents, secure packaging, and ensuring the recipient is available to receive the package. LetRyde is not liable for fragile or improperly packaged items. Prohibited items (see Section 25) must not be sent under any circumstance.

8.1 Prohibited Rider Conduct

• Physical assault, verbal abuse, intimidation, or harassment of Drivers or any other User.
• Discrimination based on race, ethnicity, religion, gender, disability, or sexual orientation.
• Damaging, soiling, or vandalizing a Driver's vehicle. Cleaning fees up to ₦50,000 may be charged.
• Requesting Drivers to violate traffic laws, speed limits, or engage in reckless driving.
• Using the platform for unlawful purposes, including trafficking, smuggling, or criminal activity.
• Carrying or transporting prohibited substances, weapons, or contraband.
• Manipulating the fare, submitting fraudulent trip reports, or filing false complaints.

8.2 Prohibited Driver Conduct

• Physical or verbal abuse, intimidation, or harassment of Riders.
• Refusing trips based on destination, race, religion, gender, or disability.
• Using a mobile phone while driving, except through a legally compliant hands-free system.
• Carrying additional unauthorized passengers during a booked trip.
• Accepting cash payments while operating as a LetRyde Driver without explicit authorization.
• Manipulating GPS, trip records, fares, or submitting fraudulent activity logs.
• Operating under the influence of alcohol, narcotics, or any substance that impairs judgment.

8.3 Nigeria-Specific Community Standards

• Tribal or Ethnic Discrimination: Refusing service or making derogatory remarks based on a User's ethnic group, tribe, or state of origin.
• Religious Discrimination or Extremism: Promoting religious intolerance, extremist ideologies, or sectarian conflict.
• Publication of Private Conversations: Recording, sharing, or publishing private in-trip conversations without consent of all parties.
• Political Campaigning: Using the LetRyde platform or vehicle to conduct political campaigns or distribute political materials.
• Gender-Based Harassment: Any form of gender-based harassment, unwanted physical contact, or sexually suggestive communication.

9.1 Independent Contractor Status

Drivers and Delivery Partners on the LetRyde platform are independent contractors and not employees, agents, or partners of LETSAIL TECH LTD (RC 9518541), operating under the LetRyde trading name. LetRyde does not control the day-to-day activities of Drivers beyond platform compliance. Drivers are solely responsible for their own taxes, vehicle maintenance, insurance, and regulatory compliance.

9.2 Vehicle & Service Standards

• Vehicles must be in a roadworthy condition at all times, meeting LetRyde's minimum vehicle age and condition requirements.
• Vehicles must be clean, air-conditioned (for car rides), and free of offensive odours.
• Drivers must maintain a minimum platform rating as prescribed by LetRyde (currently 4.0/5.0 stars).
• Drivers must accept trip requests within a reasonable time as specified in the Driver guidelines.

9.3 Guarantor & Document Requirements

All Driver applicants must provide at least one verifiable guarantor prior to activation. All documents including vehicle registration, insurance certificate, and driver's licence must be kept valid and up to date throughout the Driver's engagement with the platform. LetRyde may request updated documents at any time.

9.4 Regulatory Compliance

Drivers must at all times comply with the requirements of the Federal Road Safety Corps (FRSC), Lagos State Motor Vehicle Administration Agency (MVAA), the National Inland Waterways Authority, and all applicable state transport authorities in the regions where they operate.

10.1 Regulatory Compliance

• All motorcycle and tricycle operators must comply with applicable state and local government transport laws, including any bans or restrictions on Okada operations (e.g., certain routes in Lagos, Abuja, and other states).
• LetRyde will automatically suspend Okada and Keke services in any jurisdiction where such services are prohibited by state law or executive order, without prior notice to operators or riders.
• Operators must possess a valid commercial motorcycle or tricycle licence and ensure their vehicles are duly registered with the relevant State Motor Licensing Authority.
• Okada and Keke operators are required to provide passengers with a serviceable safety helmet at all times where mandatory under applicable law.

10.2 Liability Disclaimer for Okada and Keke

LetRyde's standard liability limitations (Section 22) apply equally to Okada and Keke services. Given the heightened risk profile of two- and three-wheeled transport, Users of these services expressly acknowledge and accept the inherent risks associated with motorcycle and tricycle transportation in Nigeria.

11.1 Payment Methods

• Cash — where explicitly enabled for a specific service type.
• Debit/Credit Card — Visa, Mastercard, and Verve cards processed through PCI-DSS compliant payment gateways.
• LetRyde Wallet — the in-app digital wallet funded via bank transfer, USSD, or card top-up.
• Electronic Bank Transfer (NIP/NIBSS) — direct instant bank transfer where available.
• Corporate Billing — monthly invoice billing for LetRyde Business accounts.

11.2 Cash Payment Disclaimer

• Riders are strongly advised to provide the exact fare amount as displayed in the app. Drivers are not obligated to provide change.
• LetRyde is not responsible for any disputes, losses, or discrepancies arising from undocumented cash transactions between Riders and Drivers.
• Cash payment disputes that cannot be verified through platform records may not be eligible for refund or compensation.

11.3 Electronic Transfer Payment Verification

• Users are solely responsible for verifying the accuracy of all transfer details (account number, bank name, and amount) before initiating any payment.
• LetRyde shall not be liable for funds transferred to incorrect accounts due to User error.
• Claims of payment not reflected on the platform must be supported by a valid bank transaction receipt and submitted to support@letryde.com within 48 hours.
• Fraudulent payment claims — including false payment reports, chargeback fraud, or deliberate payment failure — will result in permanent account suspension and may be referred to the EFCC.

11.4 Service Fee, Driver Earnings & Taxes

LetRyde deducts a Service Fee (platform commission) from each Driver's earnings per completed Trip. The current service fee percentage is disclosed in the Driver app and may be updated with 14 days' prior notice. Driver payouts are processed within 24–48 business hours. All applicable taxes — including VAT — are included in the fare. Drivers are individually responsible for filing and remitting their own income taxes to the Federal Inland Revenue Service (FIRS) and relevant State Internal Revenue Services. LETSAIL TECH LTD TIN: 2623093075833.

LetRyde operates in Nigeria's dynamic economic environment where fuel prices, inflation, and operational costs are subject to frequent fluctuation.

• LetRyde reserves the right to review and adjust fare structures, commission rates, and service fees in response to significant increases in fuel prices, infrastructure costs, telecoms tariffs, or other operational expenses.
• Where fare adjustments are necessitated by a fuel price increase announced by the Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA) or the Federal Government, LetRyde may implement the adjustment within 48 hours of such announcement.
• Drivers will be notified of any fare or commission adjustments via the Driver app and SMS/email at least 7 days in advance, except in emergency circumstances.
• Riders will see updated fare estimates in real-time within the app. Booking confirmation locks in the fare at the time of request.

13.1 Rider Cancellations

13.2 Refund Policy

Refunds may be granted for overcharged fares, failed transactions where funds were debited but no trip was completed, or duplicate charges. Refund requests must be submitted via the in-app support channel within 72 hours of the transaction. Approved refunds will be returned to the original payment method within 5–10 business days.

After each completed Trip, both Riders and Drivers may rate each other on a scale of 1 to 5 stars. Ratings are anonymous. Users with consistently low ratings may have their access to the platform restricted or terminated. Submitting malicious, false, or retaliatory ratings is prohibited. Drivers below a minimum rating threshold (currently 4.0/5.0) will receive coaching and guidance before further action is taken.

15.1 Safety Features

• Trip Sharing: Riders may share real-time trip details with trusted contacts.
• Emergency SOS Button: In-app panic button that alerts designated emergency contacts and LetRyde's safety team.
• Driver Verification: Real-time selfie verification to confirm the registered Driver is operating the vehicle.
• 24/7 Safety Support Line: A dedicated hotline for reporting safety incidents — call or WhatsApp +2348052861190.
• Anonymous Reporting: Users may anonymously report safety concerns about other platform participants.

15.2 Security Incidents Reporting

Users must report any of the following incidents immediately through the in-app emergency feature or LetRyde's 24/7 safety hotline (+2348052861190): physical assault or threats; theft; kidnapping or unlawful detention; sexual harassment or assault; suspicious behaviour; fraud or extortion attempts.

LetRyde will cooperate fully with the Nigeria Police Force, State Security Service (SSS), and other relevant Nigerian law enforcement agencies. Nigerian emergency services: Police — 199 | Ambulance — 112 | Emergency — 767.

• User Responsibility: Both Riders and Drivers are responsible for their personal belongings at all times during and after a trip.
• Reporting Lost Items: Riders may use the in-app "Lost Item" feature to contact the Driver within 24 hours of the completed trip.
• Driver Responsibility: Drivers are expected to make reasonable efforts to return found items. A facilitation fee may be charged for the return of items.
• LetRyde's Role: LetRyde will facilitate communication but does not guarantee recovery of any lost item and shall not be held liable for any loss.
• Unclaimed Items: Items not claimed within 30 days may be disposed of or donated by the Driver at their discretion.

LetRyde shall not be held liable for:

• Poor Internet Connectivity: Service interruptions resulting from poor, slow, or unavailable mobile data network coverage in any location within Nigeria.
• Telecom Outages: Any disruption caused by downtime or service failures by Nigerian telecommunications providers (MTN, Airtel, Glo, 9mobile, and others).
• GPS Inaccuracies: Inaccurate pickup or drop-off location data caused by GPS signal interference, poor satellite coverage, or mapping data errors.
• Power Disruptions: Service failures resulting from power outages affecting either the User's device or LetRyde's infrastructure.
• Third-Party Mapping Errors: Incorrect road data, missing routes, or navigation errors attributable to Google Maps, Mapbox, or other third-party mapping providers.

18.1 Account Freeze and Withdrawal Delays

• LetRyde reserves the right to temporarily freeze any User account — including Driver earnings wallets — where suspicious or potentially fraudulent activity is detected, without prior notice.
• Withdrawals from the LetRyde Wallet may be delayed or withheld pending a fraud investigation. LetRyde will endeavour to complete investigations within 14 business days.
• Accounts confirmed to have engaged in fraudulent activity will be permanently deactivated, and outstanding balances may be forfeited or applied to compensate aggrieved parties.

18.2 Regulatory Referrals

Where LetRyde determines that fraud has occurred, it reserves the right to report the matter to the Economic and Financial Crimes Commission (EFCC), Nigeria Police Force, Central Bank of Nigeria (CBN), and other applicable agencies, without further notice to the User. Report fraud to: fraud@letryde.com or call +2348052861190 (24/7).

19.1 Legal Basis & Compliance

LetRyde processes personal data in compliance with the Nigeria Data Protection Act 2023 (NDPA), the Nigeria Data Protection Regulation 2019 (NDPR), and the General Application and Implementation Directive (GAID) 2025. (DCPMI) — Ultra-High Level category. Data rights requests: privacy@letryde.com.

19.2 Data We Collect

• Identity Data: Full name, NIN, date of birth, gender, photograph.
• Contact Data: Phone number, email address, and residential address.
• Location Data: Real-time GPS coordinates, pickup/drop-off locations, trip history.
• Financial Data: Payment card details (tokenised), BVN, and transaction history.
• Device Data: Device type, operating system, IP address, and app version.
• Usage Data: Trip history, search activity, ratings given, and in-app behaviour.
• Verification Data: Selfie photographs for facial recognition, background check results, guarantor information.

19.3 Data Retention & User Rights

Personal data is retained for the duration of the account and for a period of 5 (five) years after account closure. Financial transaction records are retained for a minimum of 7 (seven) years in compliance with CBN and FIRS regulations. Users have the right to access, correct, delete, port, restrict, and object to processing of their personal data. To exercise rights, contact: privacy@letryde.com.

All intellectual property rights in and to the LetRyde platform — including its name, logo, trademarks, trade dress, software code, user interface design, algorithms, databases, and marketing materials — are and shall remain the exclusive property of LETSAIL TECH LTD (RC 9518541), operating under the LetRyde trading name, and their respective licensors. Users are granted a limited, non-exclusive, non-transferable, revocable licence to use the LetRyde app solely for personal, non-commercial purposes. Reverse-engineering, copying, modifying, or creating derivative works from any part of the platform is strictly prohibited.

LetRyde does not automatically provide insurance coverage for Drivers, Riders, vehicles, or transported goods unless a specific, express insurance product is offered as part of a named LetRyde service. Drivers are solely responsible for obtaining and maintaining valid third-party motor vehicle insurance in compliance with the Motor Vehicles (Third Party Insurance) Act, Cap M22, Laws of the Federation of Nigeria 2004. Failure to maintain such insurance is a breach of these Terms and may result in removal from the platform.

In no event shall LetRyde's total aggregate liability to any User for all claims arising from a single incident exceed the amount paid by the User for the specific Trip giving rise to the claim, or ₦50,000 (Fifty Thousand Naira), whichever is lower. Nothing in these Terms limits liability for death or personal injury caused by gross negligence or intentional misconduct.

You agree to indemnify, defend, and hold harmless LETSAIL TECH LTD (RC 9518541), operating under the LetRyde trading name, its directors, officers, employees, agents, and successors from and against any claims, liabilities, damages, judgments, losses, costs, and legal fees arising from or relating to: your use or misuse of the LetRyde platform; your violation of these Terms or applicable law; your infringement of any third-party rights; any dispute between you and another User; or any content you upload, post, or transmit through the platform.

The LetRyde platform may integrate with or link to third-party services including payment gateways (e.g. Paystack, Flutterwave, Remita), mapping and navigation providers (e.g. Google Maps, Mapbox), telecommunications providers, identity verification services (e.g. Smile Identity, Prembly), and advertising networks. LetRyde is not responsible for the availability, accuracy, content, or reliability of any third-party service and shall not be liable for any loss caused by failure, interruption, or errors in third-party services.

25.1 Prohibited Activities

• Creating fake accounts, manipulating the referral system, or gaming promotional offers.
• Hacking, reverse-engineering, scraping, or attempting to compromise platform security.
• Human trafficking, exploitation, or any form of modern slavery.
• Transporting minors under 16 without accompanying adult authorization.
• Using the platform for sexual solicitation or trafficking.
• Publishing, distributing, or sharing private in-trip conversations or recordings without consent.
• Using the platform in any manner that violates Nigerian criminal law.

25.2 Prohibited Items

26.1 LetRyde for Business

Businesses, corporate entities, NGOs, and government agencies may register for a LetRyde Business Account to access enterprise-grade mobility solutions. Business accounts are subject to additional terms, onboarding verification including valid CAC registration documents, and separate pricing structures communicated during the business registration process.

26.2 In-App Advertising

LetRyde may display third-party advertisements within the platform. Businesses wishing to advertise must comply with LetRyde's advertising standards, the Advertising Regulatory Council of Nigeria (ARCON) guidelines, and all applicable Nigerian consumer protection regulations.

LetRyde reserves the right to modify, update, suspend, or discontinue any part of the platform at any time. LetRyde will endeavour to provide advance notice for planned maintenance or significant changes. LetRyde shall not be liable for any inconvenience, loss, or damage resulting from platform downtime, technical errors, or service modifications.

28.1 Termination by LetRyde

LetRyde may suspend or permanently terminate a User's access to the platform — with or without prior notice — for: violation of any provision of these Terms; fraudulent, abusive, unsafe, or illegal conduct; regulatory requirements or law enforcement directives; providing false or misleading information; failure to maintain required vehicle insurance or licences (for Drivers); or sustained low quality ratings below acceptable platform thresholds.

28.2 Termination by User

Users may delete their account at any time through the app settings or by contacting support@letryde.com. Outstanding balances must be settled before account closure. Data is retained per Section 19.

29.1 In-App Resolution

Users are encouraged to report disputes through the LetRyde in-app support system or by emailing support@letryde.com. LetRyde shall endeavour to resolve complaints within 72 business hours of acknowledgment.

29.2 Arbitration

Any dispute not resolved internally shall be referred to and finally determined by arbitration under the Arbitration and Mediation Act 2023 (Nigeria). The seat of arbitration shall be Lagos, Nigeria. The arbitration shall be conducted in English by a sole arbitrator agreed upon by both parties, or appointed by the Chartered Institute of Arbitrators Nigeria (CIArb Nigeria) in the absence of agreement. The arbitrator's decision shall be final and binding.

29.3 Class Action Waiver

Users agree to resolve disputes with LetRyde on an individual basis only and waive any right to bring or participate in any class action, collective proceedings, or representative suit.

These Terms and all matters arising from or related to them shall be governed by and construed in accordance with the Laws of the Federal Republic of Nigeria. LETSAIL TECH LTD (RC 9518541), operating under the LetRyde trading name, is incorporated under CAMA 2020. Subject to the arbitration clause above, the parties irrevocably submit to the exclusive jurisdiction of the courts of Lagos State, Nigeria for any legal proceedings not subject to arbitration. Where LetRyde operates in other jurisdictions, applicable local laws may supplement or modify these Terms to the extent required by such laws.

LetRyde reserves the right to revise, update, or replace any part of these Terms at any time. When material changes are made, LetRyde will provide at least 14 (fourteen) days' advance notice via in-app notification, email, or SMS to the contact details registered on your account. Your continued use of the platform after the effective date of any updated Terms constitutes your acceptance of those revised Terms.

For all enquiries, disputes, data rights requests, or feedback, please contact LetRyde / LETSAIL TECH LTD through the following channels:

This document is a comprehensive legal framework for the LetRyde platform. It should be reviewed and finalised by a licensed legal practitioner admitted to the Nigerian Bar before commercial deployment.

Version 1.0 (Consolidated) | Effective: 8 May 2026 | © 2026 LETSAIL TECH LTD (RC 9518541) — LetRyde Platform. All Rights Reserved. | TIN: 2623093075833 | No. 1, Zone 2, Lane 2, Peace Quarters, Ayandiji Ojo Crescent, Ologuneru, Ibadan, Oyo State, Nigeria